Refund & Exchange Policy

Tickets purchased are only valid for the theatre location, film, showtime and showdate specified.

Refunds and exchanges of Maya Cinemas movie tickets are available in certain limited circumstances.

The theatre box office can refund or exchange tickets in person at any time before the showtime and showdate specified on the ticket you have. Refunds for tickets will not be provided after the performance time/date specified on the ticket you have.

If you wish to exchange tickets for a different performance, you must visit the theatre box office at any time before the showtime and showdate listed on the ticket you have. Theatre locations can only process refunds and exchanges for tickets at that specified theatre and cannot facilitate refunds or exchanges for tickets at other Maya Cinema locations.

Please note that Service fees and/or convenience fees for online and Maya Cinemas App orders are non-refundable. In no case will a movie ticket be refunded after a guest has viewed the entirety of the movie.

We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.